Acas Dealing with problems at workThis Problem Solving Workplace Training online course focuses on recognising, controlling, and solving various problems that can occur in the workplace, including issues related to people, tasks, and resources. Participants will learn about identifying and resolving conflicts, understanding discrimination and the Equality Act 2010, addressing time-wasting, and managing resources effectively.
The Problem Solving Workplace Training course covers the use of arbitration, negotiation, compromise, conciliation, and mediation to resolve conflicts and improve workplace dynamics. By the end of the course, participants will be able to identify problem areas in the work environment, define discrimination, recognise the implications of time wasting, and implement effective conflict resolution strategies.
Identifying and resolving workplace problems
Understanding discrimination and the Equality Act 2010
Addressing time-wasting and improving productivity
Managing resources effectively
Implementing conflict resolution strategies
This course emphasises creating a positive work environment by addressing and resolving workplace issues effectively.
Participants will receive a certification approved by CPD upon successful completion of the course.
