Customer Service Training Online Course
Introducing our Customer Service Training,
Designed to equip you with the skills to provide exceptional service and assistance to customers. Learn effective communication, understanding customer needs, and ensuring consistency across your business.
Deliver great customer service and foster long-term relationships with this comprehensive course.
In general terms customer service is the help, advice, and service that your business provides directly to customers throughout their purchase with you. This is delivered in several ways, primarily through staff opens in new window and also through systems such as phone services and online help and advice.
Defining customer service and its importance
Goals of great customer service
Effective verbal and non-verbal communication skills
Discovering and understanding customer needs
Ensuring consistency in customer service across the business
We prioritise the health and wellbeing of our learners. Throughout the course, we emphasise the importance of maintaining a positive mindset, managing stress, and promoting a customer-centric approach that contributes to overall wellbeing.
Upon successful completion of the course, participants will receive a certification recognising their competence in customer service. This certification demonstrates their commitment to providing exceptional service and meeting customer needs.
