Customer Service Training CPD Approved

Key Points:

KEY POINTS

  • One-on-One tutor led fully online course developed by a qualified   professional
  • Accredited by CPD conforming to universally accepted continuing professional development.
  • Once you have successfully completed the course your certificate can be immediately printed for audit and compliance purposes
  • Low Cost Recommended Price £35 plus vat, Our Price £20 plus vat

Customer Service Training CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Covers 

What is Customer Service

The Goals of Great Customer Service 

Discovering and Understanding Customer Needs

Delivering Maximum Levels of Customer Service

Making Customers Feel Great From the Start

Communication Skills Non-verbal Communication 

Body Language

Dealing with Customer Complaints

Pass Rate Required 70%

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